Improve Customer Retention While Lowering Costs

Telyphone’s call center solution delivers fast, reliable, and efficient service for your managers, agents, and your customers. With advanced call routing, you’ll connect your customers to the best available agent every time. Telyphone puts your business a cut above the rest every time without costing you an arm and leg.

Call Center Applications Offer Beneficial Features

  • Light-to-medium call center applications integrate cost-effectively with Telyphone’s Hosted IP PBX
  • Our affordable solution allows smaller organizations to take advantage of enhanced customer call handling
  • Designed for call centers
  • Web-based agent and supervisor portals enable personnel to login from any location
  • Live, flexible Call Queue Displays manage dynamic environments
  • Comprehensive reporting for agent, queue and team performance


Queue Routing

  • Standard IVR with unlimited levels and options for multiple entry points
  • Multi-language support
  • Source-based routing for predictive needs
  • Source-based routing for predictive needs
  • Time-based routing
  • Unlimited number of queues per platform


  • Linear queue support
  • First available queue support
  • Advertisements and queue message support
  • Music-on-hold
  • Queue statistics for administration
  • Agents can be in multiple queues at the same time with skills-based routing
  • Queue callback – Callers can request callback, leave their number, and receive a call back when at the front of the queue.

Call Center Agents

  • Log in and log out
  • Record call dispositions into each CDR
  • Categorize calls
  • View their active calls
  • View call history
  • View all entries in all queue pertaining to them

Agent Instant Messaging

  • Agent Request Assistance in Real-Time
  • Supervisors Assist Multiple Agents at Once
  • Deliver Timely Service to Callers

On Demand Reports

  • Call Details
  • Agent Performance Stats
  • Performance Stats Summary
  • Abandon Call by Hour
  • Abandon Call by Daily
  • Call Summary by Queue
  • Call Summary by Queue (Hourly)
  • Agent State Summary
  • Agent Performance Summary
  • Agent Call Summary
  • Agent Traffic by Hour

Get in Touch!

Want more details on our VoIP phone service, pricing, on-boarding process, or something else entirely? We can help. You can reach us through the link below. We look forward to answering your questions.